Role: Resident Services Manager / Residential Lettings
Location: North East region
Salary: Up to £30,000 / Plus Car Allowance
We are looking to recruit a Lettings /Resident Services Manager to join a contemporary Residential Property company offering modern apartment style living to residents.
This role will be based in the North East and include some regional travel across the region. You will act as the key point of contact to Residents in this region, with a key focus on building communities, leading and managing property viewings / lets, ongoing resident support, community engagement and overseeing building standards. We are looking for someone with exceptional people skills, a passion for sales and the ability to drive service excellence and high operational standards.
Key Responsibilities
· Build strong, positive relationships with residents across your region, embodying company values. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines.
· Act as the key liaison with the facilities, compliance and maintenance coordinator teams, checking works are completed in timely resolution and high-quality outcomes through inspections and spot checks.
· Champion the brand standards across all sites, report on feedback and work to resolution when needed.
- Lead and oversee property viewings working towards individual KPI’s and team targets to drive occupancy and conversion. Provide feedback on viewings, including property condition and pricing insights
· Ensure the completion of regular property portfolio inspections to maintain safety, cleanliness, and presentation standards, working closely with the compliance and facilities teams.
- Coordinate open days and property tours, and provide administrative and project support to the senior team
Experience & Qualifications
- Previous experience in a customer-facing role ideally within the residential property sector. Hospitality and workspace sectors may also be considered.
· Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement is desired.
· Experience working within target-driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency.
- Proficient in Microsoft Office and comfortable using multiple business systems and digital platforms
- Strong interpersonal and communication skills, with the ability to build rapport quickly.
- Highly organized with excellent administrative skills and attention to detail
Company Benefits
- Opportunity to be a part of a fast-growing, innovative UK wide Residential property company
- Enhanced Pension
- 25 days annual leave, plus UK bank holidays
- Life assurance
- Group Income Protection
- Private healthcare via Bupa (taxable benefit)
- Commitment to learning and development of employees
- Employee wellness resources and events
- Employee Assistance Programme
- Regular team building events
Please note: Hesketh-James are the agency working on this recruitment role.
Only candidates with the desired experience will be contacted due to the volume of applications received.
If you are passionate about property management and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity