Group Reservations Agent

Job Type:
Reservations Manager
North West
£15200.00 Per Annum
Post Date:
13-03-2018 11:00 AM
Ref #:
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As a Reservations and Groups Agent you will be driving room sales in a Reservation Office managing and processing reservations for 26 hotels across the UK. You will have previous telesales or sales experience; an excellent telephone manner and you will arrange reservations for guests as well as taking general enquiries for both our corporate & leisure clients.

The successful applicant is likely to have experience in the hotel industry, possibly as a Reservations/Groups Coordinator/ Receptionist or at a level where they have influenced rate and occupancy. Experience of Opera reservations system would be beneficial.

To succeed in this role, the ideal candidate will be able to demonstrate:

  • Excellent relationship building skills
  • Computer literacy with an understanding of Opera
  • Ability to work to deadlines
  • Ability to work well in a busy and demanding environment
  • Outstanding customer service behaviour
  • Clear verbal and written communication skills
  • Numeracy
  • Team working
  • Flexibility and willingness to adapt to the needs of the business
  • Ability to Prioritize work load
  • Attention to detail

This role is 35 hours per week – Monday to Friday (will include some weekends)

In addition to a competitive basic salary of £15,200 (35 hours per week) plus paid overtime, the company also offers:

  • Sales incentives
  • Monthly recognition schemes
  • Annual awards ceremony
  • Structured development programme
  • Enhanced annual leave after 1 years’ service
  • Discounted rates across the group
  • Employee Assistance Programme
  • Childcare scheme

Job Types: Full-time, Permanent

Salary: £15,000.00 to £16,000.00 /year

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