My client is a well-respected legal and professional services company based in Birmingham, markets leaders in their field having won a host of accolades and awards.
Hesketh James are currently recruiting a receptionist to work at our clients offices based in the heart of Birmingham.
The ideal candidate will be an outgoing, customer-focused receptionist as well as a great host and someone who is a great brand ambassador and always looks to exceed guest expectation. You will be IT literate and have excellent communication skills both written and verbal.
Responsibilities:
· Host duties - Meeting and greeting visitors at the door as they enter the building
· Provide show rounds for potential tenants and guests
· Accurately recording calls and visits, ensuring messages are relayed in a timely manner.
· Driving the Guest Services offering.
· Accountable for driving customer experience and becoming first point of contact for visitors within the building.
· Assisting visitors with any needs - stamping car park passes, offering directions etc
· Answering telephones, taking messages etc
· Looking after the help desk, assisting with any problems or queries reported
What are we looking for?
The following backgrounds will be considered:
· Previous front of house experience as a host/receptionist within a restaurant, bar or hotel committed to providing the highest standards of customer service.
· We would also consider candidates who have worked in customer service for a airline, luxury car dealership or something similar
· Previous experience as a receptionist/host within a serviced office, service apartment or co-working space
Experience/Skills Required:
· An excellent host and ambassador for the company
· Previous supervisory or junior management experience
· Well presented at all times with a great front of house presence & a cheery welcoming demeanour
· A strong communicator with the ability to communicate at all levels
· The ability to build up a good rapport and strong relationships with colleagues and visitors
· Great telephone answering skills
· IT Literate
Rewards:
Not only will you get to work Monday to Friday daytime hours for an award-winning business, but you will also receive a salary of up to £23,500 per annum and a range of company benefits and future progression.
Various benefits including:
· Life Assurance (3 x salary)
· 25 days holiday plus bank holidays
· Up tom 10% discretionary bonus
· Pension Scheme
· Participation within ShareSave scheme
· Enhance Maternity / Paternity leave
· Progression within the company
To apply for this vacancy, please forward your CV, ideally in word format. If this vacancy isn’t quite what you are looking for, please visit our website for further opportunities.