Head of Facilities & Workplace Services - Commercial Property
Location: Cambridge Area
Salary: £70,000 + Bonus + Private Medical + Excellent Benefits
Hours: 40 hours per week
Requirement: Full UK Driving Licence
An exciting opportunity has arisen for an experienced Head of Facilities & Workplace Services to take ownership of the facilities management and workplace operations for a high-profile corporate organisation in the Cambridge area.
This is a senior, Soft Services-focused Facilities Management role, with responsibility for leading the on-site workplace operation, managing specialist service partners and ensuring the delivery of exceptional facilities and workplace services.
You'll have overall responsibility for a broad range of Soft FM services, including Front of House, Hospitality, Cleaning, Security and Mailroom, alongside operational oversight of Hard FM, M&E contractors, building maintenance and statutory compliance.
We're looking for a commercially astute and proactive Facilities Management professional with a strong background in Soft Services, excellent leadership skills and the technical understanding to manage and challenge specialist Hard FM providers.
The Role
Your responsibilities will include:
- Taking overall responsibility for Soft Facilities Management and workplace service delivery.
- Leading, developing and motivating the on-site workplace and facilities teams.
- Managing outsourced service providers across Front of House, Hospitality, Cleaning, Security, Mailroom and Building Maintenance.
- Overseeing supplier performance against contractual KPIs, SLAs and service standards.
- Providing operational oversight of Hard FM, M&E services and building maintenance contractors.
- Ensuring planned preventative maintenance (PPM), reactive maintenance and compliance programmes are effectively delivered.
- Supporting asset management, lifecycle planning and future maintenance requirements.
- Managing operational budgets, identifying efficiencies and driving cost savings.
- Ensuring compliance with statutory legislation, health & safety and building regulations.
- Managing facilities projects, minor works and workplace improvements.
- Building strong relationships with senior stakeholders and ensuring services meet business expectations.
- Driving continuous improvement across service delivery, operational standards and workplace experience.
About You
We're keen to speak with established Facilities Management professionals who can demonstrate:
- At least 5 years' Facilities Management experience, ideally with a strong Soft Services background.
- A minimum of 3 years' experience in a supervisory or management position.
- Strong experience managing Soft FM services and outsourced service providers.
- Good working knowledge of Hard FM, M&E services, building maintenance and asset management.
- Experience managing contractors against contractual KPIs and SLAs.
- A good understanding of PPM, reactive maintenance, compliance and statutory obligations.
- Experience managing operational budgets, supplier performance and commercial KPIs.
- Strong leadership skills with the ability to develop and motivate teams.
- Excellent stakeholder management and communication skills.
- A proactive, commercially minded approach with a focus on operational excellence.
- A full UK driving licence.
Desirable
- IWFM qualification or equivalent Facilities Management qualification.
- Experience managing Integrated Facilities Management (IFM) contracts.
- Corporate workplace or large-scale commercial property experience.
- Experience managing contracted hospitality and front-of-house services.
- Familiarity with CAFM systems and supplier performance reporting.
The Package
- Basic salary of £70,000.
- Bonus.
- Private Medical Insurance.
- Excellent additional company benefits.
- 40-hour working week.
- Opportunity to take ownership of a high-profile corporate workplace operation.
- Long-term career development opportunities.
Interested?
If you're an experienced Soft Services Facilities Management professional looking for a senior position where you can take ownership, lead teams and drive operational and commercial performance, we'd love to hear from you.
Hesketh James Recruitment are acting as the managing agent for this role on behalf of the client.
We are committed to diversity and inclusion and welcome applications from all backgrounds.
Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted within 72 hours. If you do not hear from us within this time, unfortunately your application has not been successful on this occasion.